Please Email us within 7 days of receipt of your purchase to report damaged or missing items, or to request a return authorization. Sale items may not be returned. Returns must be received in un-used, resalable condition. If the return is due to an error on our part or the merchandise is defective, we will arrange for return and/or replacement at our expense. Otherwise, the return will be subject to a 15% re-stocking fee to cover the costs of packaging, labor, and credit-card fees we have incurred, and store credit will be issued.

Since fragrance lamp oil and reed diffuser oil contain flammable ingredients, Federal regulations require us to complete hazardous material training in order to ship them. We have completed this training and are qualified to ship our product safely to you. One of the most common causes of hazmat violations (and resulting penalties, which can be many thousands of dollars per day) involves the return of hazardous material by individuals that have not completed this training. For this reason and for the safety of our customers, we cannot accept returns of either fragrance lamp oil or reed diffuser oil. Please keep this in mind when placing your order. We recommend that you try our smallest sizes (4 oz. fragrance lamp oil and 2 oz. reed diffuser oil) if you are unfamiliar with the product.